Refund policy

Returns & Exchanges
  • Timeframe: Eligible within 14 days of receiving your order.
  • Sale & Promotion Periods: Only exchanges are permitted (Returns are strictly limited to damaged, defective, or incorrect items).
  • Shipping Fees: Customer covers exchange/return shipping costs, unless the item is defective or incorrect.
 How to Request a Return or Exchange
  • Contact Channels: Message us via WhatsApp or Page Messages.
  • Required Information: Please send a text message including your order number or phone number.
  • Response Times: Our after-sales service team will reply daily from 9:00 AM to 5:00 PM (Except Fridays).